Shipping Policy

Company Name: Crafty Heaven

At Crafty Heaven, we aim to deliver your kitchen essentials safely and on time.

1. Order Processing Time

• All orders are processed within 1–3 business days
• Orders are not shipped or delivered on Sundays or public holidays
• During high-demand periods, processing may take slightly longer

2. Shipping Locations

• We currently ship within India only
• (If you want international shipping added later, I can update this.)

3. Estimated Delivery Time

• Standard delivery: 5–10 business days after dispatch
• Delivery times may vary based on location, courier service, and unforeseen circumstances

4. Shipping Charges

• Shipping charges (if applicable) are calculated and displayed at checkout
• Any additional charges due to remote locations or courier policies will be communicated in advance

5. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS
• Customers are responsible for tracking their shipment using the provided details

6. Delayed or Lost Shipments

• Crafty Heaven is not responsible for delays caused by courier partners, weather conditions, or other factors beyond our control
• If your order is significantly delayed or lost in transit, please contact our customer support for assistance

7. Incorrect Address

• Please ensure that the shipping address and contact details are accurate
• Crafty Heaven is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer

8. Damaged Packages

• If the package appears damaged upon delivery, please do not accept it and contact our customer support immediately
• For accepted packages, any damage must be reported within 24 hours of delivery

9. Customer Support

For shipping-related questions or concerns, contact us at:

Email: craftiheaven@gmail.com